Marlene Hope provides interest-based conflict resolution services to employees involved in workplace conflict and individuals involved in interpersonal conflict. Marlene utilizes the Conflict Dynamic Profile Assessment Tool as a resource to assist individuals in understanding how they respond to conflict, what triggers can escalate a conflict, and how to manage conflict more effectively.

Marlene is a mediator for the Government of Alberta Civil Claims Mediation Program and volunteers with the Community Mediation Calgary Society.

C2C Consulting has developed a three-phase approach within the workplace assessment model to assist organizations in improving and maintaining healthy workplace environments.

C2C Consulting has coined their model, “OWN IT, SHARE IT, REPAIR IT.” In partnering with C2C, the organization commits to investing the resources needed to understand and acknowledge the workplace issues (Own It), explain the outcomes of the findings with those impacted (Share It), and work collaboratively with the employees and stakeholders to restore and maintain a safe, respectful, and healthy workplace (Repair It).

C2C provides in-depth consultations that include:

• Identifying security sulnerabilities

• Conducting threat/risk assessments

• Overseeing physical and safety audits

• Advising on personal/home security

• Implementing interactive tabletop exercises/scenarios

Employers are obligated under the Alberta Occupational Health and Safety Act to:

• Investigate any incident of harassment or violence;

• Take action to address the incident;

• Prevent it from happening again;

• And prepare an investigation report outlining the circumstances of the incident and the corrective action

Because of the degree of complexity and potential legal ramifications associated with allegations of harassment or workplace violence, it is critical that employers not undertake investigations in an "ad hoc" manner. Investigations can be time-intensive and require a strong degree of impartiality. In the absence of trained and experienced Human Resource personnel, consideration should be given to the conduct of an investigation by a neutral, independent investigator to ensure the best outcomes.

Committed2Change Consulting can guarantee the following:

• The client will be provided a detailed Level of Effort, which outlines an estimate of the days, associated costs and potential challenges involved in an investigation.

• Thorough, transparent and timely investigations, that are also legally defensible.

• The pursuit of a trauma-informed approach to the interview process to gather meaningful information.

• Provision of an executive summary of the evidence and, after review by the approved parties, a final report that includes a credibility assessment of all parties, identification of mitigating or aggravating factors, and root cause analysis and recommendations, inclusive of restorative measures (if appropriate).

• Mentorship, coaching and supervision of Human Resource personnel tasked with conducting internal investigations where applicable.

Click here to read more about the Principal Investigator, Marlene Hope

Personal Foundation Coaching is for those who want to work from the ground up and not just skim the surface to achieve a task or a goal. Instead, grow into a deep understanding of who they are, so they can

• Eliminate roadblocks to personal growth,

• Improve their attitude, and

• Create new and healthy habits that support them in making choices that are aligned with their values and goals.

Personal Foundation is a process of Personal Development:

• Level I – The What – is that image, the persona, it is what we present to the world.

• Level II—The Who—can best be described as our authentic self. Our “Who” often drives our “What.” Our “Who” can change over time, for our benefit or our detriment. When not tended to, our “Who” is like a garden overrun by weeds and choked out. Alternately, we can carefully tend to our “Who,” and what springs forth is life and beauty.

• Level III – The How – speaks to how you sustain your authentic self. In these sessions, you will work on applying what you have learned in Level I and Level II and begin to practically apply it.

Although Personal Foundations is geared to be completed in 20 sessions, every client progresses through the program at their own pace.

One (1) 45-minute session is $125 plus GST.

The total cost for the 20 sessions is $2,300.00 plus GST.

Payment can be made in advance of each level.

**Please contact us for inquiries and pricing regarding business coaching.

Marlene Hope utilizes her experience as a Mediator to specialize in familial and workplace conflict.

Participants in the workshop will learn about:

• The dynamics of conflict

• Recognizing conflict styles

• Increasing self-management skills

• Increasing listening skills

• Learning the art of probing

• Using the “I” Statement

• Learning the art of assertiveness utilizing the DESC and WINS formula

The CPP Global Human Report identified the most common denominator of successful conflict resolution is formal training. They researched conflict in the U.S. and found:

• 85% of employees at all levels experience conflict to some degree

• Individuals dedicate an average of 2.8 hours a week to dealing with the conflict, equating to a loss of approximately 400 billion dollars a year

One could argue that these are conservative numbers, given the time and energy expended when embroiled in a conflict.

Conflict in the workplace is normal and when dealt with appropriately, can have positive outcomes, including:

• Gaining a better understanding of those whom you work with

• Creating positive solutions to identified issues, problems or challenges

• Increasing creativity

C2C Consulting provides conflict resolution and assertiveness training to all levels within an organization. We customize the workshops to meet the needs of our clients. We utilize a variety of techniques to engage the participants, including; lecture format, open discussion, group interaction, and role-playing.

C2C is also a provincially licensed training provider for the Alberta Security Guard Training (ABST) and Alberta Investigator Training (AIT) Programs.

These courses can be delivered in person (classroom) or online and are designed for delivery to other contractual providers or the general public.

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