Assertiveness and Conflict Resolution Training
C2C Consultant Marlene Hope utilizes her experience as a Mediator certified in Conflict Resolution to provide instruction to individuals, Corporations, and Professional Association. Participants in the workshop will:
- The dynamics of conflict
- Recognizing Conflict Styles
- Increasing Self-Management Skills
- Increasing Listening Skills
- Learning the art of Probing
- Using the “I” Statement
- Learning the art of Assertiveness utilizing the DESC and WINS formula
They researched conflict in the U.S. and found:
- 85% of employees at all levels experience conflict to some degree
- Individuals dedicate an average of 2.8 hours a week dealing with the conflict, equating to a loss of approximately 400 billion dollars a year
Conflict in the workplace is normal, and when dealt with appropriately can have positive outcomes including:
- Gaining a better understanding of those whom you work with
- Creating positive solutions to identified issues, problems or challenges
- Increasing creativity
Workplace Investigations & Inquiries
Workplace Investigations & Inquiries are a reactive response, typically initiated after an Organization receives…
Workplace Assessments
Workplace Assessments targets businesses that believe in a proactive approach in ensuring their company’s internal functions…
Mediation and Conflict Coaching
Mediation is an informal and confidential way for people to resolve disputes with the help of a neutral…
Advocacy
C2C Consultant, Marlene Hope, brings her experience as a Workplace Investigator and Certified Conflict Resolution Facilitator and trainer when…
Equine Facilitated Learning
The horse responds to the inner dynamics of people, as a matter of course; without judgment…
Courses and Workshops
C2C Consultant Marlene Hope utilizes her experience as a seasoned investigator to provide instruction to HR Professionals…